Customer Success Associate
paper.id
- North Jakarta, IndonesiaJl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350, North Jakarta, DKI Jakarta, IndonesiaNorth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 10 months ago
2023-06-19T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Become a trusted advisor to our clients and ensure they are successful on our platform
- Maintain high levels of customer engagement (including on-site metings) with a focus on customer satisfaction and loyalty
- Provide on-the-spot onboarding and training to customers
- Proactively spot and correct any issues that could affect customer satisfaction or retention
- Faciliate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
- Continually gather provide input on product roadmap
Trình độ tối thiểu
- Bachelor's Degree in Management or Accounting
- 1 year of relevant experience
- Prior experience in Customer Success or Equivalent history of increasing customer satisfaction, adoption and retention
- Excellent problem-solving abilities and consultative skills
- Loves working with client and thrives on customer satisfaction and loyalty
- Diplomacy, tact, and poise under pressure when working through customer issues
- Strong team player but still a self-starter
- Understand the Banking/Fintech/payment market in Indonesia
- Willing to work shifting and weekend
- Willing to work shifting
- Willing to work at Sunter Agung, Jakarta Utara
Đặc quyền và lợi ích
Flexitime
Free Lunch or Snacks
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Recruitment / Signing Bonus
Paid Holidays
Paid Vacation Leave
Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Organizing and Planning
- Persuasion and Negotiation
- People Management
- Chat Support
- Customer Service
- Communication Skills
- Coaching
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Jl. Sunter Garden Blok D8 no 5D, Sunter Agung Tanjung Priok Jakarta Utara 14350
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.paper.id
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Về paper.id
Paper.id is the largest invoicing network and B2B payment solution in Indonesia. We partner with e-logistic platforms, B2B e-commerce players and FMCG distributors of tier-1 brands to accelerate the digitization of their supply chain and financial operations with the vision of becoming the one stop solution provider for B2B business.
We are looking for a motivated, passionate, and high-value person to boost your careers with us. Here's to an exciting journey ahead!