IT Customer Success
MileApp
- West Jakarta, IndonesiaNeo Soho Residence Lt. 25, Podomoro City, Jalan Letjen S. Parman Kav. 28, RT.3/RW.5, Tanjung Duren Selatan, Grogol petamburan, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- 4.500.000,00 IDR - 6.000.000,00 IDR / monthIDR450000060000004500000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn a year ago
2023-02-27T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Serving as the first point of contact for customers seeking IT technical or functional assistance over the phone or email and determining the best solution based on the issue and details provided by customers
- Monitor service management tools/ticketing system and administration, and proactively manage the day-to-day issues
- Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Determine the actions required to resolve operational/product problems, escalating as required to minimize the impact on individual users and the organization.
- Work with internal teams to ensure issues are actioned and communicated in a timely manner, including service outages/escalated issues and opportunities.
Trình độ tối thiểu
- Bachelor’s Degree of Information Systems / Information Technology
- Minimum 1 year(s) as IT Support
- Know how to work with Postman, Json, & Data Analytics
- Actively provide updates about issues
- Can communicate well with clients
- Willing to work with night shift
Đặc quyền và lợi ích
Flexitime
Work from Home
Transportation Allowances
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Khác
- Work from anywhere - work from home if you'd like, or in our office in NeoSoho (West Jakarta)
- Laptop for work
- BPJS Kesehatan & TK
- Medical Reimbursement (include Dental & Optical)
- Overtime allowance
- Skill Development allowance
- Employee Loan up to 3x salary
Kỹ năng cần thiết
- Document management system software
- Technical Support
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Neo Soho Residence 25th Floor, Letjen S. Parman St., Tanjung Duren Selatan, Grogol Petamburan, West Jakarta
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://mile.app
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Về MileApp
MileApp is a field operations management system that helps optimize businesses and make them more efficient. With features like a no-code mobile app builder, route optimization, automated reports, data mapping and visualization, MileApp can effectively manage field workers such as drivers, field sales, canvassers, technicians, and surveyors.