Complaint Handling Supervisor
OVO (PT Visionet Internasional)
- South Jakarta, IndonesiaLippo Kuningan 20th floor, Jl. HR. Rasuna Said Kav. B-12 Setiabudi, Jakarta 12940, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Have knowledge in all aspects of the internal complaint procedures and ready to receive, identify root causes, and deal with complaints; as well as solving it under given SLAs
- Have basic knowledge of Customer Service soft skills
- Ready to assist in solving sudden urgent cases/ hard complaints
- Analyze complaint trends to improve quality of service
- Having good internal and external relationships to maintain service excellence
Trình độ tối thiểu
- Min. 4 years experiences in Customer Service/ Customer Experience area of expertise; or working under Service Department
- Able to operate Microsoft Excel for data analysis
- Able to work under pressure and deadlines
- Strong interpersonal and team collaboration skills
- Service oriented person and good attention to details
- Knowledge in Zendesk or other similar service system tools is an advantage
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Lippo Kuningan 20th floor, Jl. HR. Rasuna Said Kav. B-12 Setiabudi, Jakarta 12940, South Jakarta, DKI Jakarta, Indonesia
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.ovo.id/
Về OVO (PT Visionet Internasional)
OVO (PT Visionet Internasional), a fintech startup that builds a digital platform aiming to simplify your life by providing amazing rewards & deals through our merchant partners, simple payment and smart financial services.
With thousands of affiliated merchants and business partners and multi million members in the ecosystem, we will be the largest Indonesian digital financial service platform.
Currently we have hundreds team members and over half of them are in Technology putting us as one of the best Tech Startup company that provides you with exciting career journey!
We are constantly looking for enthusiastic and passionate people to join our OVO family!
Do send your inquiry or drop your CV to ta@ovo.id