Sales Support Representative  

Contract Type: Regular employment with 6-month probationary period

Work Hours: Mondays to Saturdays, 10:00 PM to 7:00 AM

Essential duties and responsibilities:

• Assist in the sale of health insurance products to new groups, and in the management of existing business and in-group growth for all account-based programs.
• Learn and retain an intermediate understanding and comprehension of company products.
• Work closely with Sales Directors and Account Managers, as well as with accounts and group businesses to capitalize on in-group growth potential
• Assist the Sales Team to cross-sell other lines of business effectively and implement methods to assure membership growth through seamless implementation and renewal processes.
• Assist Sales Team in meeting and/or exceeding sales quotas for in group growth and cross selling.
• Help implement key strategic initiatives to support the broker/consultant sales channel and existing employer groups.
• Support the producer/consultant channel.
• Provide effective customer service for all internal and external customers through excellent, in-depth knowledge of company products and programs.
• Communicate effectively with team members within the company, vendors, and the GA/brokerage community.
• Adhere to daily department minimum standards, including the quantity of the number of calls and emails processed.

• Preferably with 2+ years of:
  • HR / benefits administration experience.
  • Customer service experience.
• Inbound/outbound phone experience.
• Excellent English communication skills, both oral and written.
• Comfortable with all Microsoft Office programs such as Word, Excel, and Outlook.
• Ability to work in a group setting and execute individual projects with ease.
• Willing to work immediately or on short notice.