Customer Service Representative (CSR)
One Luna Global Connections, Inc.
- Quezon City, PhilippinesEastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- 15.000,00 PHP - 17.000,00 PHP / monthPHP150001700015000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Contract type: Regular employment with 6-month probationary period
Work hours: Mondays to Saturdays, 10:00 PM to 7:00 AM
Duties and responsibilites:
- Assist in day-to-day operations of COBRA department.
- Act as the first line of communication for the COBRA department via phone with 1-40 inbound/outbound calls per day.
- Act as the point of contact for clients and their employees.
- Communicate with client on plans, change in status, enrollments, terminations, reporting, etc.
- Implement various benefit plans in multiple benefits processing system.
- Work with sales team and brokers on implementation of plans.
- Maintain benefits records, plan documents, and internal documents.
- Process premium transmittal payments to employer groups and carriers directly.
- Process participant payment and correspondence.
- Perform carrier bill audits and reconciliations for clients.
- Run employer reports and clarify reports as needed for clients.
- Provide guidance to the finance department on COBRA-related elements.
Trình độ tối thiểu
Education / Experience:
- Preferably 2+ years of:
- HR / benefits administration experience.
- Customer service experience.
- Preferably with previous experience administering US healthcare plans.
- Inbound/outbound phone experience.
- Comfortable with all Office programs and a general comfort level with multiple operating systems.
- Ability to work in a group setting and execute individual projects with ease.
Skills / Knowledge / Abilities:
- Excellent phone and e-mail communication skills.
- Excellent English conversational skills.
- Excellent interpersonal, written and verbal communication skills.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Customer focused.
- Teamwork skills.
- Ability to multitask and meet deadlines.
- Excellent time management and organizational skills.
- Willing to work immediately or on short notice.
Đặc quyền và lợi ích
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Single Parent Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Khác
Salary and Benefits: Starting at PHP15,000 per month with HMO benefits and other allowances
Kỹ năng cần thiết
- Telephone Skills
- Email Support
- Customer Service
- Time Management
- Communication Skills
- Microsoft / MS Office
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Eastwood Ave, Bagumbayan, Quezon City, 1800 Metro Manila, Philippines
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 3 vị trí tuyển dụng mới
- Trang web
- http://onelunaglobal.com/
Về One Luna Global Connections, Inc.
One Luna Global Connections, Inc. is a Business Processing Outsourcing (BPO) and a shared workspace company located in Eastwood, Quezon City. We provide a range of business support and customer services in the fields of information and communications technology, finance and accounting, architecture and graphic design, human resources, and procurement.