Front Desk / Crew & Family Affairs Assistant  

WORK TASKS

• Facilitates registration and routing of newly signed-off crew;
• Assists in all administrative tasks including handling of in- and out-going correspondences;
• Updates crew personal information and medical results in the database system;
• Issues cholera vaccination endorsement to seafarers;
• Receives original endorsements from HQ/regional offices;
• Submits monthly status report on newly signed-off crew;
• Sends E-mail information regarding endorsements and medical results to vessel handlers;
• Assist in providing various CFA Services to crew / family members;
• Actively participate in coordination and preparation for Crew and Family Affairs events/activities

Odfjell is looking for a Front Desk / CFA Assistant who will be responsible for the orderly management of the reception area, showing a high level of customer service to guests, seafarers and visitors from headquarters and regional offices. The position requires an individual who is highly task-oriented and is comfortable in performing repetitive duties.

Being the company’s front liner, the position requires a high degree of patience along with a need for warm and friendly relations with others. The successful candidate has a customer service, team-oriented focus in accomplishing tasks.

QUALIFICATIONS:

• You are a college graduate in Science or Management or its equivalent;
• Experience in relevant field is an edge but not a requirement;
• You are detail-oriented, systematic, able to multitask and work well both independently and as a team member;
• You must be people-person with excellent interpersonal skills and able to provide good customer service;
• Take ownership of tasks and adaptable to constant change;
• High proficiency in using Microsoft tools including MS Word, Excel, PowerPoint;
• Excellent verbal and written English communication skills.