Service Desk Analyst
Novare Technologies Inc
- Taguig, Philippines10th, MDI Corporate Center 10th Avenue corner 39th Street Bonifacio Global City, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Hợp ĐồngCONTRACTOR
Đã hết hạn 6 years ago
2018-04-09T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Trình độ tối thiểu
- Graduate of any IT-related course
- 2 - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks.
- Disciplined, systematic problem solving skills required.
- Good verbal and written communication skills
- Good customer service skills
- Experience in different ticketing tools.
- Experience in supporting laptop, desktops, and printers
- Willing to undergo a project-based employment with 6 months initial contract which is renewable and there is a possibility of absorption depending on the performance.
- Willing to work in BGC, Taguig
- Willing to work on a shifting schedule
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- 10th, MDI Corporate Center 10th Avenue corner 39th Street Bonifacio Global City, Taguig, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
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Về Novare Technologies Inc
Novare Technologies is an established strategic consultancy and IT solutions partner with global reach. It provides business value to our customers through excellence and innovation, driven not only by the best technology but by the best people as well.
Novare has the ability to revolutionize next generation mobile and web solutions across our clients. Through our “Think, Build, Run” methodology, we offer our clients a comprehensive and focused approach to strategy development, solutions development, and managed services, specifically on the area of Customer Lifecycle Management (CLM).
Think: We think of ways to make our clients' customer experience better.
Build: We build solutions to benefit our clients critical functions.
Run: We can run and manage our clients entire IT system.
With our combined “Think, Build, Run” methodology and best-in-class talents, we have successfully created globally recognized solutions beneficial to our clients here and abroad in the telecommunications, financial, and retail industries.