Customer Service (English Speaker)  

Customer Success Agent is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.


Your Success Day:

- Provide help desk support to Web Hosting users through conversations (live chat and phone); - Identify customer needs and help customers use specific features;
- Inform customers about new features and functionalities; Follow up with customers to resolve their technical issues;
- Gather customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc.);
- Assist the Server Admin to monitor server performance; Response and check abuse of service (spam/ phishing).

What We Expect:

- Advanced in English; Min Diploma in any field (IT field is a plus);
- Having knowledge in the domain, hosting, blog, and website will be valued; Have a set of skills customer-oriented;
- Outstanding communication and negotiation skills; Confidence, friendly and caring;
- Enthusiast in self-development and fast learner, specifically related to IT.


Here you can:

- Have flexible work hours as we’re living up the value of freedom and responsibility;
- Access to reference books, training courses, international conferences and many more to support your professional development;
- as Niagahoster is fostering talents to develop the best;
- Be a part of an inspiring working culture which values high standards;
- Enjoy being surrounded by a team who respects and care for each other as Niagahoster support people’s courage and candidness;
- Opportunities to explore and maximize unique and impactful ideas as we provide a boundless creative board;
- Benefit from other motivational perks such as birthday prize lottery, and much more!

Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!

- Advanced in English;
- Min Diploma in any field (IT field is a plus);
- Have a set of skills customer-oriented;