Business Operations Analyst
MyKuya
- Makati, PhilippinesMachine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 12.000,00 PHP - 15.000,00 PHP / monthPHP120001500012000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Execute on set standards, processes, SLAs, SOPs and service warranties set by managers.
- Ensure all systems operate smoothly and align with our quality standards.
- Monitor real-time operations and address potential issues as they arise.
- Give feedback to managers on how to improve the quality of our service.
- Analyze the performance data and give inputs on how to make our services better.
- Recommends measures based on operations analytics.
Trình độ tối thiểu
- Experience in customer service.
- Familiarity with Zendesk, VOIP, NPS, and CSAT.
- Keep our FAQs, Help Center, Knowledge Base and Support Articles updated to continously reduce the common reasons for people to reach out to our Chat/Email Support.
- Experience in handling end-to-end sales.
- Exceptional communication and organizational skills. Able to communicate and listen effectively; great written and verbal skills.
- Working at rapidly growing organizations is an advantage.
- A creative, solutions focused approach, with a focus on achieving results.
- Ready to roll-up sleeves and be hands-on.
- Initiative, Pro-active, Energetic, and Self-driven.
Đặc quyền và lợi ích
- Paid Vacation Leave
- Performance Bonus
- Maternity & Paternity Leave
- Paid Holidays
Khác
Monthly Credits to use MyKuya
Kỹ năng cần thiết
- Complex Problem-Solving
- Operations Management
- Attention to Detail
- People Management
- Problem Solving
- Critical Thinking
- Deductive Reasoning
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Administration and Coordination
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- 4 Chino Roces Ave 2F, KDC Plaza, Makati, 1630 Metro Manila, Philippines
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- www.mykuya.com
Về MyKuya
MyKuya is an on-demand labor marketplace that allows consumers and business to hire unskilled and skilled labor through a mobile app. By categorizing and standardizing labor, MyKuya provides a trusted way to match and contract labor in a country where unemployment and underemployment remain high. Consumers use MyKuya for tasks such as picking up coffee or cleaning their homes while businesses use it to augment their staff during special events or peak hours.