Customer Service Associate
MyKuya
- Taguig, PhilippinesMachine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- 20.000,00 PHP - 30.000,00 PHP / monthPHP200003000020000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-04-29T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Receive and manage customer messages in a timely manner.
- Respond to general inquiries by providing product and service information.
- Facilitate handling of inbound messages and coordinate with internal departments and resources regarding relevant client concerns, leads, and inquiries.
- Deliver superior customer service to clients and building customer satisfaction and loyalty.
- Meet quality expectations to ensure a positive client experience.
- Evaluate and resolve or negotiate “win-win” solutions to client issues directly or by consulting with appropriate resources.
- Document, track and report significant client/advisor discussions or complaints.
- Generate and prepare reports required by Operations Manager.
Trình độ tối thiểu
- 2+ years of experience in customer service.
- Graduate of any 4 year business course, preferably with related experience in customer service.
- Exceptional communication and interpersonal relation skills. Able to communicate and listen effectively;
- Capability and willingness to learn quickly and change procedures to fit an ever evolving operation process.
- Must be responsible, disciplined, and highly organized;
- Must be able to handle stress well and work efficiently under pressure;
- Ability to carry out instructions furnished in written and oral.
- Initiative, Pro-active, and Self-driven.
- On-the-spot problem solving.
- Working in rapidly-growing organizations, technology companies or start-ups is an advantage.
- Proficient in using Microsoft Applications and Cloud-based Applications (Google Drive, Google Sheets, Google Docs).
- Knowledge in using Airtable is a plus.
Đặc quyền và lợi ích
Paid Vacation Leave
Paid Sick Leave
Performance Bonus
Paid Holidays
Khác
Monthly Credits to use MyKuya
Kỹ năng cần thiết
- Business Correspondence
- Organizing and Planning
- Analyzing Data
- Problem Sensitivity
- Customer Service
- Communication Skills
Khóa học ưa thích
- Business Administration [Business and Operations Management]
- Computer Science
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Machine Ventures HQ (Machine City) @ Unit 124 Avida CityFlex SOHO Tower
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- www.mykuya.com
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Về MyKuya
MyKuya is an on-demand labor marketplace that allows consumers and business to hire unskilled and skilled labor through a mobile app. By categorizing and standardizing labor, MyKuya provides a trusted way to match and contract labor in a country where unemployment and underemployment remain high. Consumers use MyKuya for tasks such as picking up coffee or cleaning their homes while businesses use it to augment their staff during special events or peak hours.