Technical Support Associate
Multisys Technologies Corporation
- Parañaque, Philippines#14, Mt. of Olives St, Moonwalk, Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Job Summary:
A Technical Support Associate is responsible for managing, maintaining, repairing computers / kiosks and hardware components. S/He also diagnoses and repairs faults, resolves minor network issues, installs and configures hardware and software.
Essential Duties and Responsibilities:
Troubleshooting and Maintenance
- Monitors and maintains computer systems and networks;
- Diagnoses and solves hardware or software faults;
- Follows diagrams, policies, standard operating procedures (SOPs) written instructions to repair a fault or set up a system;
- Installs and configures computer hardware operating systems and applications;
- Coordinates with vendors and suppliers under the supervision of the Immediate Superior;
- Replaces parts, as required or needed;
- Provides daily technical support services;
- Conducts electrical safety checks on computer equipment and other hardware assets; and
- Tracks and documents client/user issues using a ticketing system.
Customer Service
- Ensures quick resolution of all issues or concerns;
- Explains technical details to clients/users using simple and easy-to-understand terms;
- Establishes and maintains strong and long-term relationship with internal and external customers; and
- Keeps abreast with company products and services to provide proper assistance.
General
- Prepares and submits daily, weekly, monthly, and annual reports, as required by the Immediate Superior
- Assists and participates in human resources and other company activities; and
- Performs other related tasks that may be assigned.
Trình độ tối thiểu
Qualifications:
- Bachelor’s degree in Computer Science/Information Technology or any relevant field
- With at least 1-year experience in technical support
- Fluent in English and Filipino (oral and written)
- Tech savvy
- With the ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
- Willing to be deployed and do field work across the Philippines
Đặc quyền và lợi ích
- Special Leave Benefits for Women
- Free Lunch or Snacks
- Gym Membership
- Paid Sick Leave
- Single Parent Leave
- Paid Bereavement/Family Leave
- Paid Vacation Leave
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Khác
- Calamity Leave
- Clinic
- Court
- Game Room
- Garden
- Mental Health Benefit
- Music Studio
- Salon
- Spacious Free Parking
- Tree house
Kỹ năng cần thiết
- Network Administration
- Computer Networking
- Computer maintenance
- Technical Support
- Computer Troubleshooting
- Computer Hardware Troubleshooting
- Computer System Administration
Khóa học ưa thích
- Information Technology
- Computer Science
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Mt. of Olives St, Moonwalk
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.multisyscorp.com/
Về Multisys Technologies Corporation
Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations.
Empowering Your Business
A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation).
Who We Are
We are a software solutions company backed by a team of full-stack developers and elite programmers.
What We Do
Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public.
How We Help
We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago.
Corporate Principle
We pursue and bring solutions beyond software development to create impactful advancement to empower businesses.
Our Mission
Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes.
Our Vision
Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions.
Our Culture
We Work to Play and Play to Win
We maintain a casual work environment to inspire our people and help them achieve more.