Customer Support Specialist
Moka
- West Jakarta, IndonesiaRuko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia, West Jakarta, DKI Jakarta, IndonesiaWest JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-04-18T04:19:56.135658+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
You will:
- Deliver best-in-class support service to Moka customers
- Troubleshoot and resolve customer inquiries over the phone and assign unresolved tickets to on-site customer support
- Schedule set-ups with customer and assign tickets to on-site technicians
- Keep up-to-date on Moka's product offerings and the latest technology in order to provide relevant solutions to help our customers
- Represent Moka’s brand by appearing professional in front of clients
- Communicate customer experience and feedback to product and business development team
- Maintain high customer satisfaction by meeting strict KPI (Key Performance Index) set by management
Trình độ tối thiểu
You have:
- Work experience in call centers or other related functions
- Excellent oral and written communication skills
- Ability to learn new technologies quickly
- Self-motivation to achieve set targets and goals
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Ruko Business Park Kebon Jeruk Jl. Meruya Ilir no 88 Blok C2 No 9-10 Jakarta Barat 11620, West Jakarta, DKI Jakarta, Indonesia
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 5 vị trí tuyển dụng mới
- Trang web
- https://www.mokapos.com/
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
Về Moka
We are the fastest-growing technology startup in Indonesia. We want to bring business ecosystem to everyone, and empower businesses to sell and grow.
At Moka, we believe in values, not rules. We believe that it's not about the suits or the time check-ins, but it's about delivering on our promises. We believe in taking ownership and challenging ideas. We believe in being part of the solutions, not the problem.
If you want to be part of a world-class team with a mission to disrupt technology in Indonesia, come join us.