Senior Customer Service Representative | Eastwood  

As a Senior CSR, you will mainly be responsible for:

• Learn store products and ask questions to ensure that what you are learning about the products follows our guidelines.
• Answer all calls in a prompt manner.
• Answer Live Chats and reply to customers in a timely manner.
• Answer all tickets (emails) in a timely manner.
• If you do not know an answer, ask for help.
• All communication will be done in a courteous manner- our customers are our top priority.
• Attendance is a must.
• Other tasks as assigned.
• Work in transition as pioneer staff for Divine Wellness
• Team management.

What’s in it for you?

• Above par industry compensation and benefits package
• Private HMO coverage from Day 1 of employment with 1 FREE Dependent
• 20 Leave Credits
• Training Opportunities
• Opportunities for Career and Professional Advancement

• 2-3 years CSR experience minimum - high volume
• 1-2 years of handling a team of CSR/TSRs as a Team Lead
• Must be a graduate of any bachelor’s degree or any vocational/associate course
• Customer Service experience, which includes phone calls, emails, and Live Chats.
• Ability to multi-task and follow procedures.
• Ability to use different software programs, switching back and forth between them, ensuring that all information is in the correct location.
• Courteous, friendly, proficient in the English language.
• Accountability.
• Take pride in your job and your employer
• Must be willing to work in Eastwood City, Libis for a GRAVEYARD schedule.