Remote IT Support
MicroSourcing
- Taguig, PhilippinesPicadilly Star, 4th Avenue, Taguig, Metro Manila, Philippines, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Summary: The Remote Deployment Team is focused on the need to provide regular software updates to our installed base. The Deployment Specialist will be responsible for all aspects of these updates starting from the update request and finishing upon successful completion of the update.
Responsibilities:
- Plan, schedule, and execute remote deployments of software to customer sites
- Manage customer communications to provide clear planning and direction on behalf of EMI Support
- Co-ordinate with Support Zones to ensure all information relevant to the deployment is captured and documented
- Track deployment progress through existing tools
- Creating a standard model for planning and executing updates the development of new tracking tools and workflows
- Coordinate with R&D and Product Management on software deployment strategies, tools, and process enhancements
- Provide technical support to the customer during the go-live process
- Create a world-class customer experience while delivering on update request through active communications with customers
- Create and share knowledge within the team and within the Support department
Trình độ tối thiểu
Qualifications:
- Strong understanding of enterprise system administration, technology background with maintenance, troubleshooting, and support of mission-critical hardware and software systems.
- Experience in VMWare and Microsoft 365
- Knowledge of clinical workflow will be a definite asset.
- Bachelor of Computer Science, Engineering or Computer Technology background; or, 2 year Computer Administration diploma from a recognized technology institute
- Two years of experience in a technical support environment is considered an asset.
- Willing to work on a Nightshift schedule in BGC, Taguig City
You may send your resumes to jennifer.delossantos@microsourcing.com.
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Picadilly Star, 4th Avenue, Taguig, Metro Manila, Philippines
- Ngành nghề
- Outsourcing / Offshoring
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://www.microsourcing.com/
Về MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.