Client and Revenue Administration Officer (AU Mortgage) | Eastwood
MicroSourcing
- Quezon City, Philippines6th floor, 1880 Avenue Building, Quezon City, National Capital Region, PhilippinesQuezon CityNational Capital RegionPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
We are looking for Client Revenue and Admin Officers for our Australian Client.
Be part of Australia’s largest mortgage broking groups and leaders in financial solutions.
RESPONSIBILITIES INCLUDE:
Revenue:
- Maintain commission split instruction in the system for new and existing Members and commission variations for existing Members.
- Calculate commission payment adjustments and additional payments.
- Process terminations and suspensions.
- Process transfer of trail (including direct accreditations) and sale of trail transactions.
- Manage the resolution of all service requests and Zendesk tickets that members raise in relation to the payment of commission or any other aspect of their business relationship with the client
- Liaise with Financial Institutions, where necessary, to resolve unpaid commission for Members. through the 4 sub-processes.
Client Services:
All post settlement loan administration including:
- Preparation of settlement letters
- Processing of construction loan payments and drawdowns
- Processing of payout figure and discharge requests
- Processing of security variations: Partial Discharge, Substitution of Security, Production of Title
- Processing of Product Conversion Applications
- Processing of Redraw Requests
- Ensures Building Insurance cover over security properties is maintained
- Handles Visa Applications/Visa credit limit increases
- Ordering Loan Statements
- Maintains Direct Debit and sweep details
Trình độ tối thiểu
- Completed, or undertaking, a tertiary qualification in Commerce (Not essential)
- College Undergraduates are welcome to apply
- Financial services industry experience, preferably with an understanding of the residential mortgage sector.
- Prior exposure to home loan products and experience in a similar service role within the finance industry.
- Experience in using a complex technology solution for calculating commission payments.
- Experience in using a Customer Relationship Management (CRM) system.
- Minimum of 2 years corporate customer service experience – Desired but not essential
- Strong interpersonal skills in communicating with external parties over the telephone and through email to resolve requests and provide information and assistance where requested.
- Broad financial services industry experience, preferably with an understanding of commission payments – preferred but not required
- Experience in using Microsoft office products including Word, Excel and Outlook
- Structured approach to analysing and solving business problems with attention to detail and accuracy.
- Ability to work under pressure and to complete Member commission payment processing as scheduled.
- Strong Analytical skills with basic accountancy and/or mathematical skills
- Ability to work in a team environment.
- Professional phone manner and ability to deal with difficult customers
- Ability to be punctual
- Ability to prioritise workload and identify urgent requests
- Ability to work under pressure and to resolve multiple requests at the same time
- High level of self-motivation and organisational skills
- High standard of verbal and written skills with good attention to detail
- Ability to work unsupervised and autonomously
- Ability to interact effectively and share knowledge within a team environment
- Willing to work for a DAYSHIFT post in EASTWOOD
Đặc quyền và lợi ích
- Paid Vacation Leave
- Paid Sick Leave
- Paid Holidays
- Medical / Health Insurance
- Life Insurance
Kỹ năng cần thiết
- MS Office
- CRM Software
- Attention to Detail
- Data Management
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Accounting and Finance
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 1880 Avenue Building
- Ngành nghề
- Outsourcing / Offshoring
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://www.microsourcing.com/
Về MicroSourcing
MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career
Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment.
WHY JOIN US?
MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family.
We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.