Customer Service Representative (Fixed Day Shift)
MCS Philippines
- Makati, Philippines21F Trident Tower, 312 Sen Gil Puyat Avenue, Makati City, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
This position is primarily responsible for assisting customers with product questions/problems, order inquiries/placing orders, and other customer related questions.
Core duties and responsibilities include the following. Other duties may be assigned.
- Place an order via Phone, Mail, E-mail, or chat.
- Maintains sales goals by up/cross-selling products
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Via all service channels (phone, email and chat)
- Document all interactions in CRM/database software.
- Fill out appropriate forms including escalation issues
- Communicate Properly with Supervisors or Management regarding any internal or external issue
- Utilizes Customer Service skills to maintain the appropriate call length as well as the proper rapport with customers.
Trình độ tối thiểu
Education and or Experience:
College graduate with 2 years’ experience as a Customer Service Representative specializing in Sales
Skills and Abilities:
- Excellent written and verbal communication skills.
- Excellent telephone manner with clear, concise and professional communication skills.
Other Qualifications:
- Highly motivated & enthusiastic
- Self Sufficient
- Ability to multi-task
- Adapt to change
- Work independently and with a group
– Fixed Day Shift
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- 21F Trident Tower, 312 Sen Gil Puyat Avenue, Makati City
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 4 vị trí tuyển dụng mới
Về MCS Philippines
Since 2009, MCS Philippines has been providing support for website and business operations. Our office is conveniently located in the Makati Central Business District.
Teamwork is a virtue that we strongly instill, and we consider each employee an integral part of the company. Our teams work and communicate harmoniously in a dynamic environment.
We strive to exercise social awareness through various people-oriented activities like providing scholarships, volunteering in social work, and donating to charities. We are also focused in giving our employees a competitive salary and flexible healthcare benefits, which undeniably help improve their well-being and lifestyle.
Be part of MCS Philippines, and join our roster of highly skilled and competent employees.