Customer Service Representative (CSR)
Medgate Philippines Inc.
- Makati, Philippines7F King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City, Makati, NCR, PhilippinesMakatiNCRPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-06-08T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Handle customer inquiries
- Identify and assess customers’ needs to achieve satisfaction
- Follow communication procedures, guidelines and policies
- Do verification with the patient’s HMO provider
- Record patient’s personal data in the Patient Management System (PMS).
- Notes down patient’s complaint or reason for teleconsultation
- Do a quick review of the patient’s history of illness, past illnesses, allergies, and last normal menstrual period for women of childbearing age.
- Monitor all patients for call back schedule on PMS / DSR.
- Inform the patient of the following:
- Waiting time / call back time (if applicable)
- Scheduling of appointment (if indicated) to a requested Medical Specialist
- Call the provider hotline for other concerns regarding patient’s teleconsultation (e.g. Request for laboratory procedures, actual consultation with the provider’s accredited specialists, referral to hospitals or institutions if needed.)
- Review of recommendations done by the Consultant Physician (w/ care plan, RX etc.)
Trình độ tối thiểu
- Candidate must possess at least Bachelor's/College Degree in any field.
- No work experience required. Fresh graduates are encouraged to apply.
- Good written and verbal communications skills (clear and articulate)
- Computer literate
- Willing to work full-time on an 8-hr shifting schedule (24/7 business operations)
- Has a strong grasp of the Medgate Admin culture (Proactive, Results Oriented and Committed)
- Has the ability to take a variety of actions to fully comprehend, meet a customer’s needs and achieve total customer satisfaction
- Responds to customers with an appropriate level of urgency
- Demonstrates effective listening skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Health and Medical
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 7F King's Court II, 2129 Chino Roces Avenue corner Dela Rosa St. Makati City
- Ngành nghề
- Other Industry
- Trang web
- https://medgatephilippines.com/
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Về Medgate Philippines Inc.
Medgate is a leading international provider of telemedicine, with operations in Switzerland, the Middle East, India and the Philippines. The Medgate Telemedicine Center, and the Medgate Partner Network integrate their work closely to guarantee comprehensive health care for the patient.
In the Philippines, Medgate offers high quality, convenient and confidential medical consultations over the phone. This means that members have direct access to a qualified doctor for your daily health care needs, without visiting a clinic or a hospital.
All our doctors are licensed and certified to provide telemedical consultations of the highest standard.