Customer Support Specialist  

mClinica is hiring for a Customer Support Specialist to serve our clients in Southeast Asia and support our growth regionally and globally. We are looking for a highly ambitious, dynamic individual who has the drive to excel. At mClinica, people who take initiative and ownership are rewarded significantly.

Your Role:

• Responsible for first level escalation point for customer service support
• Accepts tickets and analyzes where and what the issue is
• Effectively answer concerns/queries raised via phone/email or chat, providing product and service information as needed
• Resolve queries of stakeholders and customers by responding through email, chat and phone (when needed)
• Build customer relationships as part of the service process
• Manage and take ownership of the resolution process for all customer-related issues

Your Qualification:

• Candidate must be a graduate of any degree/course

• At least 2 years’ Customer service experience in phone, email and live chat support
• Experience in a start-up environment is a strong plus
• With strong English verbal and written communication skills
• Candidate must be computer literate and comfortable using Microsoft office and Google applications
• Able to multi-task and has high attention to detail
• With good analytical and problem-solving skills
• Has the ability to quickly adjust to processes and information changes and can work under pressure
• Strong interpersonal skills; ability to work independently as well as be a contributing member of the team

What You Can Expect from Us:

• Significant career growth opportunities in a fast-growing business
• Competitive compensation package
• Challenging and diverse assignments
• Fun & casual working environment in an international team.