IT Help Desk Assistant | Freelance, Remote Work  

Help Desk Assistants provide technical support to customers and staff members, troubleshoot problems, assist with account setup, and perform various software functions.

Job Type:

Full Time

Schedule:

Can work in US Business Hours | 40 hours/week

Roles and Responsibilities:

• Will be trained and will work closely with the client's in-house IT manager
• Create, lodge, and action trouble tickets
• Provide high-quality customer service over the phone and online to resolve technical issues
• Reset passwords, install applications, check antivirus software, and carry out basic troubleshooting
• Analyze computer problems based on information they’re given, which requires a high degree of analytical and critical thinking

• At least 2 years of work experience as an IT or Tech Support Specialist
• Excellent communication skills needed to support a US-based team
• Ability to impact operations in a positive manner
• Detail-oriented, analytical, and inquisitive
• Ability to work alone and with others
• Experience working in a remote setting as a remote staff member for IT support

Basic WFH Equipment Requirements:

• Laptop or desktop computer that can run web browsing, spreadsheet, and communication software
• Intel i3 or AMD Ryzen 1300 processor (or equivalent)
• 4GB RAM
• Stable internet connection (preferably at least 5Mbps)
• Headset for video calls

Benefits of Working through Magic:

• Starts at $5 per hour!
• Fully remote work
• Opportunities to work with various clients and projects (We find clients for you!)
• Amazing assistant support (We have a dedicated support team that you can ask questions to along the way.)

About Magic, Inc.

Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last-minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila.