Công việc đã đóng.
Miêu Tả Về Công Việc
We are looking to hire a Client Support Admin under our Client Support team. In this role, you will be reporting directly to our Client Success Manager, and working closely with other departments and sub-departments such as Commercial and Operations.
This is a fully-remote role that can be done from anywhere in the Southeast Asia timezone (GMT +7 & GMT +8)
Some of your key responsibilities will include:
- Manages daily inquiries from client
- Researches and obtains resolutions for clients' complaints and issues.
- Focus on key clients to understand their needs
- Maintain accurate records/documentation for client report
- Processing forms, applications, and requests.
- Communicating with customers through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
Trình độ tối thiểu
- Fluent in English. Speaking and writing
- Fluent in Mandarin is a big plus.
- Bachelor's or Diploma from any major
- Excellence skills in Microsoft Excel
- Prior experience in logistics and/or e-commerce handling client support will be a plus
Đặc quyền và lợi ích
- Work from Home
Kỹ năng cần thiết
- Customer Service
- Microsoft / MS Excel
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Kuala Lumpur, Kuala Lumpur Federal Territories, Malaysia
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- http://luwjistik.com
Về Luwjistik
Luwjistik aims to enable companies in the logistics industry by enhancing their capabilities and expanding their network within the region through a single integration while retaining control over the supply chain. This integrated infrastructure solution will allow stakeholders across the supply chain to connect with each other through the application of flexible yet robust APIs that facilitate fast, accurate, and secure data exchange between all parties.