Collections Accountant  

The collections accountant position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, legal claims, and the selective use of outside collection services.

• Stratify collection activities to maximize cash receipts
• Issue dunning letters to overdue accounts
• Use skip tracing techniques to locate customers
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Issue payment commitment letters
• Negotiate the return of unpaid merchandise
• Repossess merchandise when payment is unlikely
• Monitor cash on delivery or COD roll payments
• Issue credit hold notifications
• Coordinate customer credit changes with the credit department
• Recommend that accounts be shifted to a collection agency
• Process small claims court complaints
• Recommend bad debt write-offs
• Maintain accurate records about the customer payment status

• Accounting degree graduate.
• At least 1-2 years of collections experience.
• Experience with an automated telephone dialing system and collections database is an advantage
• Must be detail oriented, with the ability to work independently.