Lobby Lounge Waiter/Waitress | 5 Star Hotel - Makati | LHH  

JOB SUMMARY : Greet and serve the guest by hotel standards of food and beverage quality, presentation and sanitation, and in a gracious and professional manner. Display aggressive hospitality through positive personality with both guest and fellow associates. Take pride in all facets of service with a clean professional appearance and keep a sparkling clean dining room at all times.

FOOD AND SERVICE

• Follow all hotel policies and procedures
• Comply with the clean as you go policy
• Report to work on scheduled days at the scheduled time
• Report to work in uniform following all appearance standards
• Work as a TEAM
• Follow all safety policies to ensure a safe work area
• Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel
• Check out with your supervisor before leaving your station or the floor for any reason
• Check your station, prior to opening, for cleanliness of tables and chairs, proper set-up of salt and pepper, sugar, ashtrays, flowers, lamp, clean cutlery and glassware
• Do all necessary opening and closing side work according to the side work schedule
• Have all necessary tools ready: tray, pen, bus towel, corkscrew, etc.
• Develop a complete knowledge of menu items, their garnish, contents and preparation methods. Be ready to answer any guest questions about the menu in a positive and concise way. Know the use records
• Operate the Point of Sale terminal correctly and follow all hotel check-closing procedures
• Practice aggressive hospitality and use Suggestive Selling techniques when taking guests order
• Develop a good knowledge of beverages, liquors, and wine service
• Pick up and present food and beverages according to standard service procedures. Properly bus the table throughout the meal. By dessert, all condiments, dirty dishes and silverware should be cleared, except sugar and appropriate silverware and beverage glasses that are not empty. Pay special attention to finer points of service, i.e., replacing ashtrays, water glasses filled, checking back just after serving entrée, keeping proper posture and being personable, but limiting conversation
• Bus, clean and reset the table according to standard procedures
• Attend all meetings or training seminars as required

Education : at least 2nd year college level or Bachelor's Degree in Hotel and Restaurant Management
Work : Must have at least 2 years of experience in a Branded Hotel and Restaurant
Pre-requisites : Outstanding communication and people skills; ability to stay professional in a stressful work environment; complaint handling skills; superb multitasking skills; available to work different hours including weekends, days and nights

Location : Willing to be assigned in Makati

Benefits : Full-time position with competitive salary; entitled with HMO upon regularization and (5) five SIL yearly