Retail Operations Manager  

Description: To be responsible for the effective performance management of store supervisors. Responsible for the management of retail activities, taking overall responsibility for the recruitment, management and support of his staff. To ensure that stores achieve set income and targets.

Responsibilities:

• Act as liaison between store and head office to ensure that there is an open communication line between store level to head office and vice versa
• Point/Contact person for correspondences with Mall Officers for any Store Operations Concerns
  • Manpower
    • Screening/Interview
    • Training
    • Plantilla and Scheduling
    • Issuance of Memos/Sanctions
    • Annual year end evaluation
  • Store Inventory
    • Scheduling
    • Facilitation
  • Marketing
    • Events – check for proper execution as per plan provided by Marketing Dept
    • Promos (GWP, Sale/Discount) – check for proper communication and pushing by merchandisers
    • MMB – ensure MMB masters are present to facilitate MMS sessions
    • Loyalty Program – check for proper implementation by merchandisers
    • Proposals/Partnerships/Sponsorships – relay possible opportunities to Marketing Dept that may come along
  • Customer
    • Bulk Purchases/Orders
    • Complaints - Return/damages
    • Complaints - Missing pieces
  • Merchandising display
  • Store Maintenance
  • Procurement and Monitoring of store supplies/needs (i.e. paper bags, consumables, etc.)
  • Sales
  • Other related functions not limited to the above Consolidation and Monitoring
• Store Checks/Market Run
• Oversee all daily processes ensuring that the store runs smoothly and efficiently
• Coordinates with respective inter department heads to resolve matters that need attention
• Provide support where needed in order to achieve stores’ targets/budget
• Conducts weekly store checks in all LCS locations with a minimum requirement of visiting each store at least twice a month
• Facilitate weekly store meetings whenever necessary
• Responsible for procuring necessary materials, items, equipment, supplies, forms needed by the stores
• In charge of keeping the Store Operations Manual updated and relevant

• Experience: 3-5 years work experience in retail, sales or customer service related industries
• Specialized Knowledge:
  • Proficient in MS Office: Excel, Word, Powerpoint
  • Familiar or willing to learn MYOB POS system version
• Skills and Abilities: Observant, customer service oriented, excellent problem solving and analytical skills
• Other characteristics such as personal characteristics: Resourceful, willing to learn, confident and knowledgeable to represent the brand/company during meetings.
• Position requires weekly field work in Metro Manila branches and quarterly fieldwork for provincial branches (Davao and Cagayan De Oro). As such, candidate must be willing to travel. Candidate must also be flexible to time in on different store hours in order to observe operational lapses (if any) and oversee events/promos/activities happening in store.