Customer Service Executive - Airfreight
Kuehne + Nagel
- Pasay, PhilippinesPacific Drive Extension, Mall of Asia Complex, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
Your task and responsibilities
- Maintain customer retention and customer satisfaction.
- Dedicated service of allocated customers for air
- Attend to local and worldwide cross-trade customers’ requests on shipment bookings and enquiries via phone or emails.
- Prepare SOP for special customers if required.
- Follow up long overdue invoices and check internally if there are disputes.
- Arrange courtesy visits together with Head of Department (HOD) for existing key accounts.
- Prepare reports, kpi and corrective actions for customers.
- Build and maintain good rapport with customers to fulfill their requirements.
- Any other tasks assigned from time to time by Immediate Manager.
Trình độ tối thiểu
Your skills and experience
- Candidate must possess at least a Bachelor's/College Degree in Business Administration, Marketing or equivalent
- Well-versed with customs formalities and familiar with the requirements of the various agencies is an added advantage.
- Team player with good communication skills
- Independent and able to work in a fast pace environment
- Proficient knowledge on MS Office applications.
- Proficient in English both in written and communication
- Preferably 3-5 Yrs Solid Experience in a multinational company specializing in Customer Service or equivalent.
- 2 Full-Time position(s) available.
Tóm tắt công việc
- Trình Độ Công Việc
- Giám đốc/ Chuyên viên
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Pacific Drive Extension, Mall of Asia Complex, Pasay, Metro Manila, Philippines
- Ngành nghề
- Logistics / Procurement
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://knet.int.kn/
Về Kuehne + Nagel
Kuehne + Nagel delivers integrated solutions across the supply chain that turn companies' logistics challenges into real competitive advantages. A global leader in international forwarding, Kuehne + Nagel also ranks among the top three worldwide contract logistics players following its 2006 acquisition of ACR Logistics. The company, founded in 1890, has more than 55,000 employees at 900 locations in more than 100 countries. We are currently seeking the services of the following experienced professionals to join our organization. The ideal candidates should have previous experience in a similar role and be able to demonstrate the following attributes.