Learning Administrator Intern (Customer Success)
Kompas Gramedia
- Central Jakarta, IndonesiaJl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, Central Jakarta, DKI Jakarta, IndonesiaCentral JakartaDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- Hợp ĐồngCONTRACTOR
Công việc đã đóng.
Miêu Tả Về Công Việc
Corporate Human Resources Kompas Gramedia (also known as Growth Center Kompas Gramedia) is looking for Learning Administrator Intern. The intern will be working in the Kognisi project, our online learning platform both for internal Kompas Gramedia employees and external client partners, in managing all operational matters of the platform, from learning experience to performance analytics.
Responsibilities:
- Managing Growth Center's public learning platform's operational tasks such as:
- Ensure positive learning experience for all users,
- Conduct correspondence with the users in their learning process - from the initial login to receiving certificates after learning completion,
- Implement risk management initiatives related to the stakeholders' data with the Platform team;
- Provide report of every contents from the learning platform periodically.
- Escalating all user complaints that come in through existing channels
- Committed to maintaining SLA (Service Level Agreement) for less than 2 hours (working hours) to escalate user complaints and questions
- Maintain user and partner satisfaction who are stakeholders of Kognisi and LMS
- Manage daily performance data and report on insights found from daily performance data.
- Perform quality checks of each content and its completeness on the platform
- Help prepare and ensure the completeness of documents from learning content and learning events on the platform.
Trình độ tối thiểu
- Bachelor's preferred (Final year students are welcome to apply).
- Strong attention to detail;
- Proven project management skill and experience;
- Good copywriting skill;
- Basic data analytics skill would be an advantage.
- High initiative and communicative
Đặc quyền và lợi ích
- Work from Home
Tóm tắt công việc
- Trình Độ Công Việc
- Thực tập / OJT (đào tạo tại nơi)
- Ngành Nghề
- Human Resources
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Jl. Palmerah Selatan No. 22-28. Jakarta, Indonesia, West Jakarta, DKI Jakarta, Indonesia
- Ngành nghề
- Media Production
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.kompasgramedia.com
Về Kompas Gramedia
Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.
Our vision is to enlight all the people in Indonesia with all the knowledge we have.