Support Coordinator
Kodella
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Position Summary
The Support Coordinator will perform administrative duties to the Care Team. They will be the contact person for the client and manage incoming requests to ensure they are addressed per our Service Level Agreements, and they will manage time and materials for the clients. They will also be responsible for helping coordinate calls for the Care Team. This position reports to the Scrum of Scrum Masters.
Responsibilities
- Schedule calls and meetings between the team and client.
- Manage Care Team hours to ensure optimum capacity and utilization is maximized to complete customers’ requests.
- Act as liaison between users/clients and the Project Team.
- Help to meet and introduce the Care Team to the client and support transition of client from ERP to Care Team
- Ensuring the team addresses cards/tasks in a timely manner
- All other duties assigned
Trình độ tối thiểu
- Bachelor's Degree recommended but not required.
- Excellent time management skills and a multitasker
- Ability to thrive and work in an ambiguous environment
- Well organized, detail-oriented, and analytical
- Ability to work effectively within a team, resulting in on-time delivery
- Familiarity with G-Suite (Google Docs, Google Sheets, Gmail, etc), MS Office tools and ClickUp
- Amenable to working on Pacific Time (8 am to 5 pm)
Đặc quyền và lợi ích
- Paid Sick Leave
- Paid Vacation Leave
- Work from Home
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Administration and Coordination
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Taguig, Metro Manila, Philippines
- Ngành nghề
- Computer Software / Engineering
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.kodella.com
Về Kodella
Kodella is a software consulting firm with expertise in all things NetSuite, SaaS, and eCommerce. We are known for our hair-on-fire passion for client success, “Engage. Engage. Engage.” is our motto with a core focus on delivering world-class customer experiences. As an expanding multinational agency with exciting opportunities, Kodella is seeking people who want to grow with us and become our future leaders. If you love a challenge, if you meet all the required qualifications, and if you can fail and still keep a positive attitude, we want to talk with you.