Customer Service Representative (CSR)  

KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients and are involved in various cutting-edge e-commerce projects. We need customer service representatives to join our team of Contact Solutions specialists.

Responsibilities:

• Project the company image by providing excellent customer service
• Deliver customer service through phone and email.
• Act as an interface between the customers and the company by attending to their queries, taking in product orders and handling consumer complaints
• Provide customers with accurate product information and even make sales in certain situations, such as encouraging customers to upgrade to better products
• Enjoys customer interaction and take the extra mile to engage customers

• Must be able to provide excellent phone support to clients
• Experience supporting customers through chat and email is an advantage
• At least a year relevant experience in Customer Service
• Has an excellent phone disposition, and excellent communication skills, both verbal and written
• Experience in e-Commerce, Online Retail and/or Catalog Retailer service experience is an advantage but not required
• Computer, Internet and Social Media savvy
• Must be willing to work on a night shift
• Willing to work in Ortigas Center, Pasig City