Consumer Banking Specialist - Taguig  

The Consumer Banking Specialist is responsible for providing outstanding service to our customers by providing timely resolutions to their queries. They will correspond with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.

The Consumer Banking Specialist is expected to be the bank's advocate; being a dynamic and clear communicator is required to strengthen confidence and relationship with the firm. The ability to interact in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism is crucial to this role.

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran.

As part of the application process, you have an opportunity to introduce yourself to us through a video. This step will allow us to get to know you better and determine your eligibility for the position.

An email with the link to the video will be sent to you after you've completed your application.

• Strong analytical skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• Must be willing to work in an environment that requires 100% phone-based customer interaction.
• Proficiency with basic computer functions, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
• Completed at least 2 years in college or 2-year vocational/certificate course does not require customer service experience
• High school graduates or less than 2 years of college must have at least 1 year customer service experience