Strategy and Operations Associate  

Responsibilities:

• Tracks, monitors, and analyzes the performance of verticals and key improvement areas
• Researches experiences of both customers and drivers in order to plan and develop creative and innovative solutions
• Carries out studies and experiments aimed at identifying patterns and influencing the behavior of both customers and drivers
• Keep up with market trends and developments, and conducts relevant competitive analysis
• Identifies various growth opportunities the business can tap into
• Presents insights and findings based on an analytical framework to drive and support business decisions of the company
• Works with the team to execute strategies and improve operational processes along the way
• Leads and/or participates in multiple special projects aimed at growing the brand and business
• Collaborates closely with different stakeholders and departments such as Product, Marketing, and Driver Management in implementing strategic initiatives

• Strong analytical and organizational skills
• Excellent communication skills
• Results-driven and detail-oriented
• Ability to work under pressure
• Ability to multi-task and work in a fast-paced environment
• Ability to work with minimal supervision
• Ability to design analytical frameworks and models
• Proficient in Google and Microsoft Office programs, specifically in Google Sheets and Excel