Head of Service Operations  

The Head of Service Operations is responsible for deploying the company’s service
delivery and support. He/she is also responsible for establishing the company’s project
management and implementation disciplines and best practices. He/she establishes
governance processes of direction and control to ensure that objectives are achieved.
He/she directs and develop project plan, and protects the confidentiality, integrity and
availability of the customer’s interest.

Projects and Services Management

• Implements and delivery projects across multiple client engagements from the Develop phase to the Delivery Phase through project sign off and support.
• Oversees, organizes and aligns the resources of each project to ensure delivery success.
• Implement project controls and developments to secure customer satisfaction.
• Manages projects and ensures that projects are delivered on time and on budget. This includes tracking of project hours and expenses on a weekly basis.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Follows up with clients, when necessary, regarding unpaid invoices.
• Analyzes project profitability, revenue, margins, bill rates and utilization.

• COMPETENCY REQUIRED:
  • Advanced Level of Competencies on Leadership, Communication, and Business Management
• EXPERIENCE REQUIRED:
  • A proven record of success in senior-level general management, preferably in an IT-related industry.
  • At least 10 years’ senior level experience of management of people and resources.
• EDUCATION REQUIRED:
  • Graduate level of intellect preferably with a higher degree in a management discipline or a professional qualification.
• TECHNICAL KNOWLEDGE & SKILLS:
  • Wide knowledge of the industry.
  • An understanding of financial management and wider management principles and techniques.
  • Political and presentational skills with an appreciation of the demands of conflicting interests and of meeting statutory requirements.
  • A very high level of commercial awareness.
  • Leadership skills.
  • Excellent project management skills
  • Excellent communication skills.
  • Excellent organisational skills.
  • Excellent analytical and problem-solving skills.