Operations Assistant  

Summary:

We're looking for someone with a can-do attitude. Someone teachable, has initiative. Operations Assistants are delegated changing responsibilities, and are expected to deliver results as prescribed by clients and supervisors.

The Operations Assistant coordinates with managers, supervisors, and staff, to ensure efficient operations. Candidates should be able to perform a variety of tasks, including technical, business, and creative writing; content moderation, customer support, research, and reports.

• Reports directly to the Operations Supervisor
• Possesses leadership qualities, experience in leading teams a plus
• Meets account requirements and KPIs
• Augments accounts as needed (fills in for role vacancies caused by absences or attrition)
• Assists in facilitating / coordinating day-to-day operations
• Handles the variety of tasks efficiently, across accounts and departments
• Adapts to updates in process and tasks
• Able to take on related duties, as assigned by the Operations Supervisor
• Effectively communicates with management, employees, and clients
• Meets task deadlines
• Prepares daily end-of-day reports
• Anticipates and escalates problems / issues that can affect operations
• Adheres to company policies and regulations
• Experience in content writing, news writing and broadcasting is a plus

• Bachelor's Degree (any field)
• Works well with teams, across accounts and departments
• 55WPM typing speed, at 95% accuracy
• Excellent communication skills; communicates well in verbal and written English
• Strong analytical and problem-solving skills
• Good knowledge of MS Office; can manage databases
• Effective business writing
• Flexible with changing schedules, tasks, and priorities
• Efficient time management; self-motivated; has initiative