Customer Service | US Fitness Account  

Your core focus is to Develop a firm knowledge and understanding of programs, software, and our customer base to efficiently solve customer issues quickly and accurately while maintaining a satisfaction rating above 90%.

Be part of the growing team!

Responsibilities:

• Resolve customer complaints through incoming phone calls.
• Secondarily, resolve customer complaints via email and chat through Zendesk.
• Get to know all products and services.
• Upsell products and services where appropriate.
• Assist with placement of orders, refunds, or exchanges.
• Provide accurate, valid and complete information by using the right methods/tools.
• Develop a firm understanding of department policies and procedures.
• Take the extra mile to go above and beyond to ensure customer satisfaction.
• Reports any customer feedback or trends in product or service issues to Manager.
• Collaborate with QA agent to review your calls as opportunities for improvement.

Requirements:

• With at least 6 months of call center experience/related role
• Ability to clearly communicate with the customer to resolve issues.
• Must have an understanding of common English colloquialisms.
• Proven customer support experience in a fast paced high volume team
• Passion for fitness and nutrition.
• Displays ability to adapt/respond to different types of customers and personalities.
• Displays good interpersonal skills and a strong sense of empathy.
• Ability to multi-task, prioritize, and manage time effectively.