Insurance Support Advisor
Insurance Support Services Corporation
- Taguig, PhilippinesTriangle Dr, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2016-12-30T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Responds to basic customer questions by answering telephone calls
- Accurately documents calls on account history record with details of the phone call
- Researches customer inquiries and responds to appropriate parties in a timely manner
- Processes customer requests by sending faxes, sending mail documents or using other related communication
- Handles calls in a manner that ensures service level agreements (SLAs) are met or exceeded
- Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information
- Partners with team members , management, and customers in reference to customer service issues
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
Trình độ tối thiểu
- With at least two (2) years of college education
- Two or more years of customer service or other telephone experience
- Experience working with computer software and telephone technology
- Business and analytical problem solving skills
- Applicant must possess verbal communication and listening skills
- Ability to work independently; can work with people or with a team
- Ability to follow oral and written directions
- Pay attention to details
- With a sense of professionalism
- Analyze and solve problems and possess good judgement
- Can adapt to situations and be able to tolerate stress as well as be resilient and patient
Kỹ năng cần thiết
- Customer Service
- Communication Skills
- Data Encoding / Data Entry
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Triangle Dr, Taguig, Metro Manila, Philippines
- Vị trí đang tuyển
- 10 vị trí tuyển dụng mới
- Trang web
- http://www.issico.com/
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Về Insurance Support Services Corporation
Insurance Support Services Corporation, we are an insurance-focused business process outsourcer. We provide specialized support for the global insurance industry.