L2 Operations Engineer
InnoVantage
- Makati, Philippines8th, Dela Rosa Street , Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-04-03T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Monitoring of Aiah Systems
- Monitoring of scheduled jobs in the environment
- Run diagnostics of Problems/Issues/Defects
- Setting Severity Levels to Problems/Issues/Defects
- Ownership of Problems/Issues/Defects Ticket until Resolution
- Problems/Issues/Defects Analysis
- Follow-up and Resolve Problems/Issues/Defects within SLA
- Workaround, Corrective Fixes, Removal of Data Errors
- Regular Reporting on Open/In Progress/Resolved Tickets
Trình độ tối thiểu
- Practical experience working in an Agile/SCRUM development environment, with an understanding of what works and what doesn’t in a professional-services setting
- An understanding of what it means to wear different hats in a small, dynamic team environment, and a willingness to jump in and help wherever needed.
- Experience working in an Agile Environment
- Strong communication skills for the non-technical team to understand issues and resolutions
- Preferably with Technical Background
- At least 1-2 years experience
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Kalayaan Building, Dela Rosa Street, Legazpi Village, Makati, Metro Manila, Philippines
- Ngành nghề
- Computer Software / Engineering
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://aiah.ai
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Về InnoVantage
We believe that combining AI and humans will result in high-performing organizations. As such our mission is to empower shared services teams with AI and Automation tools so that they can create positive experiences for their customers while giving them the extra time that they need to improve themselves.