Senior Officer Performance Management Enterprise 2
Infomedia Nusantara
- South Jakarta, IndonesiaJalan RS Fatmawati No. 77 - 81, Jakarta Selatan, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-10-06T07:23:21.840000+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Melakukan verifikasi perhitungan capacity plan per Departement dan per layanan.
- Melakukan verifikasi layanan berdasarkan parameter yang ditetapkan melalui kegiatan Mystery shopping
- Tes pengetahuan produk dan prosedur
- Role play
- Memastikan ketersediaan SOP dan IK untuk seluruh proses operasional.
- Melaksanakan monitoring proses atas implementasi SOP dan IK proses operasional maupun customer process yang berlaku.
- Membuat analisa rootcause atas ketidaksesuaian layanan.
- Memberikan rekomendasi dalam bentuk rencana perbaikan kualitas layanan kepada Supervisor Shop.
- Melaksanakan persiapan AUDIT Mutu dari Klien bekerjasama dengan Supervisor.
- Melakukan review standard layanan dan menyusun usulan perbaikan dan perubahan untuk menyesuaikan dengan situasi terkini.
- Membuat laporan periodic : harian, mingguan, bulanan.
Trình độ tối thiểu
- Usia Max 34 Tahun
- Lulusan pendidikan Min. S1 Jurusan Komunikasi Massa atau jurusan lain yang relevan
- Memiliki pengalaman 3 Tahun dibidang yang sama
- Memiliki kemampuan berpikir analytic, dan kemampuan interpersonal yang baik
- Mampu melakuka presentasion dengan baik
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Management and Consultancy
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- Jalan RS Fatmawati No. 77 - 81, Jakarta Selatan, South Jakarta, Jakarta, Indonesia
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://career.infomedia.co.id
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Về Infomedia Nusantara
PT. Infomedia Nusantara as a subsidiary of PT. Telkom Indonesia, Tbk. is a company engaged in the field of Business Process Management, covering CRM (Customer Relationship Management / Contact Center), Business Process Management, ITO (IT Outsourcing) and KPO (Knowledge Process Outsourcing). Currently Infomedia is a Leading Company in the Call Center Industry.