Retail Operations Manager  

Job Summary: The Retail Operations Manager, reporting to senior management, oversees and coordinates the operations of multiple fashion retail stores within a designated area. This role involves managing a team of Area Managers and ensuring each store operates efficiently, meets sales targets, and upholds brand standards.

Key Responsibilities:

1. Area Manager Supervision:
   • Directly manage, monitor, and guide a team of Area Managers responsible for individual stores within the designated area
   • Responsible for the increase of store sales and net revenue, as well as minimizing sore overheads.
   • Responsible for the increase of store sales and net revenue, as well as minimizing store overhead.
   • Responsible for monitoring the number of stores.
   • Set performance expectations and objectives for Area Managers and conduct regular performance evaluations.
   • Provide coaching and support to help Area Managers achieve their goals.
2. Store Operations Management:
   • Ensure that each store within the area follows company operational standards and policies.
   • Oversee daily operations, including inventory management, visual merchandising, and customer service.
   • Monitor and analyze store performance metrics, identifying areas for improvement.
3. Sales and Financial Management:
   • Collaborate with Area Managers to develop and implement sales strategies and goals for each store.
   • Analyze sales data and financial reports to assess store performance and make recommendations for improvement.
   • Assist in budgeting and expense control to maximize profitability.
4. Visual Merchandising and Brand Standards:
   • Ensure that all stores maintain consistent visual merchandising and brand presentation.
   • Implement and enforce visual standards and promotional campaigns across stores.
   • Collaborate with marketing teams to execute marketing initiatives effectively.
5. Staff Development:
   • Oversee the hiring, training, and development of store staff, working with Area Managers to ensure they provide excellent customer service.
   • Foster a culture of teamwork, excellence, and customer focus.
6. Inventory Control:
   • Monitor inventory levels and turnover rates to minimize stockouts and overstock situations.
   • Collaborate with Area Managers to implement loss prevention measures.
7. Compliance and Policies:
   • Ensure all stores adhere to company policies, procedures, and compliance requirements.
   • Stay informed about industry regulations and implement necessary changes.
8. Reporting and Analysis:
   • Prepare regular reports on area-wide store performance, sales KPIs, and operational metrics.
   • Provides market feedback on market reception to specific items and categories to MPCD (Merchandising, Planning, and Control) and Creatives.
   • Analyze data to identify trends and opportunities for process improvement.

Qualifications:

• Bachelor's degree in business, retail management, or a related field (preferred).
• Proven experience in retail management, including supervising multiple stores or Area Managers.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using retail management software and tools.
• Knowledge of fashion trends and the retail industry.
• This is a work-on-site (work at the office)