Trainer  

Job Description

About the Job

As the Trainer, you will be responsible for ensuring that training and coaching needs are met by working the operations supervisors in the formulation of project specific training plans. You will be responsible for creating blended learning programs, identifying performance gaps, formulating action plans, and providing training and coaching support for new hires, tenured associates, and support groups. You will also directly develop and track the performance of the training programs of the LOBs.

How your skills and passion will come to life at iFive

• Identify training needs through nesting phase reviews, job analysis, consultation with Site/Account Managers, staff surveys, competency-based assessment and call monitoring sessions
• Create a training needs analysis and ensure that the training needs identified reflect the direction and needs of the organization
• Develop learning outcomes
• Deliver training and implement training courses

Benefits

• HMO within the first week of employment; with (1) Company-covered Dependent after 90 days
• At least 18 Days of Paid Time Off
• Mental Health counseling

Requirements

What you've accomplished

• At least five (5) years of work experience in the BPO Industry, two (2) years of which are in a trainer role
• Experience in conducting classroom training and/or seminar/workshop topics
• Displays excellent verbal and written communication skills, with strong business writing skills
• Displays ability to collaborate with employees across all levels and use different communication styles
• Displays ability to use the computer using the Windows environment, including MS office applications, electronic mail, internet
• Must demonstrate effective interpersonal skills, influence, collaboration and listening skills and drives for results individually and in a team setting
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills