Customer Service Representative | Onsite | Healthcare Account  

Job Description

About the Job

• As the Customer Service Representative, you are responsible for providing excellent support to patients and organizations within the US medical community.
• You will be responsible for managing various customer issues depending on the account assignment.
• You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.

Perks and Benefits

• HMO benefits for you beginning day ONE, with an additional (1) Company-covered Dependent after 90 days
• At least 18 Days of Paid Time Off
• Mental Health counseling
• Dynamic Team Environment
• iFive is the place where you are never "just a number!"​

Requirements

Who are we looking for?

• At least one (1) year of work experience in the Call Center Industry
• Can demonstrate excellent verbal English skills
• Can show strong written business English skills
• Comfortable with technology like MS office applicants and internet browsing
• Must be able to work onsite at Bridgetowne, C-5 Quezon City
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;