iFive Global
iFive Global

Senior Account Manager  

iFive Global

  • Quezon City, Philippines
    8th Floor, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
    Philippines
  • Toàn thời gianFULL_TIME

Đã hết hạn 2 years ago

2022-09-19T16:00:00+00:00
Công việc đã đóng.

Miêu Tả Về Công Việc

Performance management

· Ensure that staff meets client standards, KPIs, metrics, etc.

· Monitor and track daily attendance.

· Meet coaching session quotas per month.

· Guide employees to correct or meet performance standards and/or behaviour by identifying the root cause of the problem. Identify causes and find solutions, not to punish the employee.

Employee Satisfaction and management

· First line of support for the staff

· Assist the staff in coordinating with the other departments

· Roll out company updates to clients and staff

· Create requests to issue bonus, incentives, and commissions as approved by the client

· Regularly coordinate with the client regarding the status of the offshore team

· Implement policies, deadlines and standards set by the client and the company

· Create, maintain and administer schedules for outsourced staff, in coordination with the client.

· Help ensure that employees receive information on updates, policies, and company events.

Client Satisfaction and Engagement

· Spearhead meetings with clients to determine their plans for their offshore staff.

· Coordinate with the client for team expansion and sourcing needs

Other tasks:

· Prepare and maintain statistical reports used in management decision-making –

· Create requests in changing or updating employment terms of staff.

· Draft training agreements for project/team indicating the performance metrics, evaluation and escalation of infractions, and coordinate with HR for the approval of the document

· Coordinate with the Recruitment team for team expansion/replacement of project employee, IT to meet service level agreements, HR for government-related requirements and concerns, etc.

Trình độ tối thiểu

Requirements

  • At least 3 years of experience as account manager or similar work
  • Team management
  • Client engagement and management
  • Willing to work nighshift
  • Well versed in MS excel and powerpoint

Tóm tắt công việc

Trình Độ Công Việc
Trình độ nhân viên cấp trung bình / cấp quản lý
Ngành Nghề
Customer Service
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Always
Địa chỉ văn phòng
8th Floor, Robinsons Zeta Tower, C5 Road, Quezon City, 1800 Metro Manila, Philippines
Ngành nghề
Business Process Outsourcing
Vị trí đang tuyển
1 vị trí tuyển dụng mới
Trang web
https://ifiveglobal.zohorecruit.com/jobs/Careers

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Về iFive Global

IFIVE, INC. was created in 2018 to provide service and value to our customers in the medical and legal fields. Building on our management team's decades of experience in these fast moving markets, IFIVE supports our customers through call center and medical data analytic products. As US medicine evolves over the next several years, IFIVE will be there supporting our customers through our quality, innovation, and incredible Philippine-based delivery teams to meet the challenges coming our way.

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