Customer Service Officer
Podcast Network Asia
- Pasig, PhilippinesMeralco Avenue , Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
We are looking for a Customer Service Officer who will focus on customer loyalty and building close long-term client relationships and often stay with the same customers as long as they continue to work with your business.
Responsibilities:
- Establish clear retention goals and process milestones for the client
- Assist customers as needed with setting up and navigating programs or software associated with a product or service
- Seek to promote the value of the product and upsell services and products with brand image and promote value through customer experience
- Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within the company
Trình độ tối thiểu
Qualifications for Customer Success Officer
- 1-2 years of experience in customer service or customer success position strongly preferred
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate for the use of the product for the service to be solid
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- Ability to establish milestones
- Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
- Willing to do shifting schedule including graveyard shifts.
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- WeRemote Coworking, Metrowalk, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines
- Ngành nghề
- Media Production
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://podcastnetwork.asia
Về Podcast Network Asia
Podcast Network Asia is a media and tech platform that offers on-demand audio content (e.g. podcasts, audiobooks, radio dramas, etc.).
It aims to drive growth for on-demand audio content by creating high quality podcasts. This adds value to listeners and brands who want to connect with people.