IT Helpdesk Associate
Hunter's Hub Inc.
- Quezon City, PhilippinesUnit 1902, Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
PRINCIPAL RESPONSIBILITIES:
- To provide 1st & 2nd line technical support; answering support queries via phone, email, Chat and Web
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Identifying the issue and categorizing / prioritizing the incident
- Referring KB for workaround / resolution and attempting resolution
- Strong interpersonal skills are a prerequisite.
- Ability to work effectively in a dispersed team and individually.
- Routing / Chasing of tickets with other resolver groups
- Recording trend of calls and identifying outages proactively
- Callbacks for customer not reachable cases & customer request
- Identifying the trend of calls / tickets and highlighting it to SDM as applicable for outage confirmation
- Creating child tickets and tagging them with problem ticket
- Callback the user and confirm resolution (where ever applicable)
- Conduct Audits and Mentor L1 Team Members
- Recording/Updating the outage / bulletin message in Remedy / ACD based on the status update received by the resolver groups
- Being compliant to all process and procedures
Trình độ tối thiểu
- Customer service orientation
- Excellent English communication skills (verbal and written) with neutral accent
- Active listening skills
- Computer and keyboard skills (working knowledge of PCs e.g. MS Office)
- Teamwork
- Reasonable analytical skills
- Situation handling skills
- Good motivational fit (job, organization, location)
- Willing to work on shifting schedules, grave yard shift, holidays or rest days as may be required by business exigencies
- Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
- Keep all company information which includes customer information confidential and secured
CANDIDATE SPECIFICATIONS:
- Completed at least 2 years in college
- Experience in similar role may be required in specific programs with varying years of experience
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Cityland 10 Tower 2, 154 H.V Dela Costa St. Corner Valero, Bel-air, Makati City
- Ngành nghề
- Staffing / Recruiting
- Vị trí đang tuyển
- 30 vị trí tuyển dụng mới
Về Hunter's Hub Inc.
Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.