L3 Application Support  

As a member of Delivery & Integration Service, the Deployment Engineer is responsible for the successful installation and deployment of IT Europe applications in production & non-production environments. The Deployment Engineer will also provide technical support and troubleshooting to end-users and Project Managers. He/she will be in charge of:
Configuration and applications deployment (Order Management, Manufacturing, Billing, Reporting, Web applications)
Analyze and troubleshoot deployment issues in a timely manner. Capacity to raise clear issues/problems to the developer or to dedicated teams for resolution

Recommend deployment process improvements (analysis, automation, procedures) in order to improve deployment service quality

Assist in the deployment plan

Provide Level 2 technical support on non-production European applications (Order Management, Manufacturing, Billing, Reporting, Web applications)

Job Qualification:

• Bachelor’s Degree in an IT or related field
• At least 3 years of experiences in Development or deployment engineer position
• DevOps certified is a plus

Skills :

• Customer-oriented
• Cross-platform (Windows servers, WebApp…) experience and the expertise to identify and resolve issues or raise them to dedicated teams
• Capacity to analyze and be structured
• Good procedures writer
• Good skills in development
• Ability to work independently yet within Delivery and integration service guidelines

Technical skills :

• Windows Server (mandatory)/Linux (option)
• Web application servers (Microsoft IIS) (mandatory)
• Cloud solution knowledge: AWS, Azure … (optional)
• Development tools knowledge: Microsoft C# (optional)
• Script languages: Powershell (mandatory)
• Database: Microsoft Sql, Sql Query (mandatory)
• File transfer protocol: FTP, Shares or any other solution (optional)
• Microsoft TFS tool solution will be a plus (optional)
• GDE Project CAPTure
• Incident Management
• XML
• BI Project CAPTure Datalake
• BI Project CAPTure Qliksense

ITIL certified : Request / Incident / Problem / Knowledge management / Change
Language: English fluent