Customer Service Representative (CSR)
Head Hunters Asia Pacific (Inc)
- Taguig, PhilippinesFort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Resolve customer complaints via phone, email, email, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Closeout or open call records
- Compile reports on overall customer satisfaction
- Read from scripts
- Handle changes in policies or renewals
Trình độ tối thiểu
- 4 or 5-year Bachelor’s Degree holder; any field
- Should have excellent Communication Skills and strong Customer Service skills
- At least 18 months BPO experience
- Willing to work NIGHT SHIFT in BGC
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Fort Bonifacio, Taguig, Metro Manila, Philippines
- Ngành nghề
- Human Resources
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- http://www.head-hunters.asia
Về Head Hunters Asia Pacific (Inc)
Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities.
Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions.
This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.