Head Hunters Asia Pacific (Inc)
Head Hunters Asia Pacific (Inc)

Technical Helpdesk Specialist | Alabang  

Head Hunters Asia Pacific (Inc)

  • Makati, Philippines
    Citibank Center, 8th Floor, Paseo de Roxas, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Toàn thời gianFULL_TIME

Đã hết hạn 7 years ago

2017-09-19T16:00:00+00:00
Công việc đã đóng.

Miêu Tả Về Công Việc

  • Responds to and resolves customer requests, in relation to software, hardware and network operations, application, infrastructure and store equipment and set up (retail) difficulties by providing fast, efficient and friendly customer service.
  • Achieves First Contact Resolution performance metric.
  • Documeents tickets accurately.
  • Keeps customer aware of resolution steps - if ticket needs to be dispatched.
  • Provides clients with issue reference numbers and request numbers.
  • Enters all troubleshooting/resolution steps into the trouble ticket.
  • Understands SLA requirements for the client.
  • Assists in cross training and communicate quick fixes.
  • Manages time and workload to meet predetermined service levels.
  • Handles Technical Coaching/mentoring of Level 1 Resources.
  • Serves as a point of Escalation of unresolved issues and complex Service Desk Issues.
  • Provides required RCA and close problem tickets.
  • Ensures nd to End ticket ownership providing updates to users and follow ups with higher resolver teams.
  • Provides Knowledge Articles to Knowledge Managers for KA upload.

Trình độ tối thiểu

  • Bachelor’s Degree Holder.
  • 18 months working experience.
  • Preferably has experience working in a Technical Helpdesk account supporting globally.
  • Must have experience working in a BPO company.
  • Willing to work in Alabang and on a night shift.

Tóm tắt công việc

Trình Độ Công Việc
Phó Giám Sát/Giám Sát
Ngành Nghề
IT and Software
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Once in a while
Địa chỉ văn phòng
Citibank Center, 8th Floor, Paseo de Roxas, Makati, Metro Manila, Philippines
Ngành nghề
Human Resources
Vị trí đang tuyển
30 vị trí tuyển dụng mới
Trang web
http://www.head-hunters.asia

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Về Head Hunters Asia Pacific (Inc)

Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities. Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions. This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.

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