Technical Helpdesk Operations Manager
Head Hunters Asia Pacific (Inc)
- Muntinlupa, PhilippinesAlabang, Muntinlupa, Metro Manila, PhilippinesMuntinlupaMetro ManilaPhilippinesPhilippines
- 60.000,00 PHP - 80.000,00 PHP / monthPHP600008000060000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers
Trình độ tối thiểu
- Atleast 8 years working experience
- Atleast 3 years working in a managerial level
- Must have experience working in a Technical Helpdesk account supporting Globally
- Must have experience working in a BPO company
- Must be ITIL certified
- Willing to work in Alabang and on a night shift
Đặc quyền và lợi ích
- Paid Holidays
- Paid Vacation Leave
- Paid Sick Leave
- Medical / Health Insurance
Tóm tắt công việc
- Trình Độ Công Việc
- Trình độ nhân viên cấp trung bình / cấp quản lý
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Alabang, Muntinlupa, Metro Manila, Philippines
- Ngành nghề
- Human Resources
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.head-hunters.asia
Về Head Hunters Asia Pacific (Inc)
Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities.
Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions.
This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.