Social Media Community Executives
Grab
- Makati, Philippines12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
You are a highly motivated, creative individual with experience and a passion for connecting with current and future customers. That passion comes through as he/she engages with customers on a daily basis, with the ultimate goal of turning fans into customers. This role is integral to all our community engagement and content related efforts. You will be essential in communicating the company’s brand in a positive, authentic way to today’s modern, hyper-connected, mobile first customers.
- Work closely with Customer Experience and Marketing Teams on executing social media engagement strategies that are aligned with overall brand direction.
- Monitor and analyze online sentiments across all social media platforms.
- Respond to consumer comments, queries and issues in a timely and accurate manner, and within internally-set standards
- Boost brand awareness and conversation in various online communities, ensures brand consistency
- Stay up-to-date with digital technology/ social media trends
Trình độ tối thiểu
- Passionate about Grab’s social mission and making a positive impact in the community
- Tech and social media savvy; familiar with the roles of various social media platforms
- Familiar with social media trends
- Able to identify potential issues and their implications to the business
- Adept in execution, works fast, adapts quickly to changes in direction
- Fluent in conversational English and Tagalog, excellent writing and verbal communication skills
- A ‘people person’ with great customer service skills and the ability to moderate online and offline conversations within the community
- Self-starter with an ability to work independently, whilst also a team player
- Pays attention to detail and ability to multitask
- Bachelor's Degree
- Previous experience in a digital/ social media agency will be an advantage
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- 12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, Philippines
Về Grab
Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.