Technical Support Representative (Inbound Calls)
Goetu Software Solutions Inc.
- Pasig, PhilippinesPearl Drive , Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- 18.000,00 PHP - 22.000,00 PHP / monthPHP180002200018000MONTH
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Troubleshooting all information technology issues, including software, hardware, and networking.
- Provision, deprovision, and audit access rights for all company resources.
- Assist in the management of Active Directory information, ensuring accuracy and regular updates.
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software.
- Assists end-users in resolving complex technical problems. Resolves and/or refers to highly complex technical problems as appropriate.
- Follows up with end-users to ensure that inquiries are resolved within established SLAs.
- Logs and tracks inquiries using a ticketing system while maintaining historical records.
- Documents and maintains workflows utilized in successful issue resolution.
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved.
- Analyzes and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort.
- May provide leadership and work guidance to less experienced personnel.
- Mainly Tier 1, partly Tier 2 Support Level.
- Working with a global team, providing Network-/Security Services with a high level of quality.
Trình độ tối thiểu
- Can handle advance troubleshooting issues.
- Able to multi-task and is comfortable working with shifting hours (Morning Shift/Night Shift).
- College Graduate.
- Good English Communication Skills
- Ability to think clearly especially in an adverse situation.
- Ability to work in a team environment.
- Ability to coordinate and communicate with others.
Đặc quyền và lợi ích
- Paid Sick Leave
- Paid Vacation Leave
- Medical / Health Insurance
- Maternity & Paternity Leave
- Paid Holidays
Kỹ năng cần thiết
- Computer Networking
- Android
- Customer Service
- Technical Skills
- Technical Support
- Information security
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Pearl Drive , Pasig, Metro Manila, Philippines
- Ngành nghề
- IT and Software
- Vị trí đang tuyển
- 20 vị trí tuyển dụng mới
- Trang web
- http://www.goetuinfotech.com
Về Goetu Software Solutions Inc.
GOETU Software Solutions Inc., formerly known as GO3 Infotech Solutions Inc., is a Local Based technology company that provides services to customers requiring solutions of website development and payment gateway such as POS terminals, and applications. The company also support the technology being developed to clients here and abroad, and has been in the industry of Information Technology for a period of Four (4) years and is now growing and expanding its operations.