GO-PAY
GO-PAY

GO-PAY Care Supervisor  

GO-PAY

 
  • South Jakarta, Indonesia
    5, Pasaraya Blok M Gedung B Lt. 6, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru, South Jakarta, Jakarta, Indonesia
    South Jakarta
    Jakarta
    Indonesia
    Indonesia
  • Toàn thời gianFULL_TIME

Đã hết hạn 5 years ago

2019-08-13T17:00:00+00:00
Công việc đã đóng.

Miêu Tả Về Công Việc

  • Holds a Bachelor's degree and minimum of 1 year experience in similar role
  • Possess strong leadership and communication skill
  • Possess high learning agility and curiosity
  • Good English skill in writing and speaking
  • Possess basic analytics skill and reporting
  • Familiar with the use of Microsoft Office
  • Customer-obsessed

Trình độ tối thiểu

  • Supervise agents, monitor GO-PAY contact center's operational issues and manage escalations to the respective teams when needed
  • Communicate with management and operations team to ensure compliance with company standards
  • Maintain and review agents' performance, provides analytical support for under-performed key metrics and discuss with the managers.
  • Work closely with leadership team to define new analysis/reporting initiatives.
  • Provide clear concise statistical reporting and trends for various operations groups.
  • Confidently makes presentations to management.
  • Maintain the attrition of all staff under him/her.
  • Continuously improve the handling flow of the operation scope (driver/ customer/ merchant).
  • Ensure all KPIs set by management are met

Tóm tắt công việc

Trình Độ Công Việc
Mới Tốt Nghiệp/ Trình Độ Tập Sự
Ngành Nghề
Customer Service
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Once in a while
Địa chỉ văn phòng
Pasaraya Blok M Gedung B, Jalan Iskandarsyah II No.7, RW. 2, Melawai, Kebayoran Baru
Vị trí đang tuyển
1 vị trí tuyển dụng mới
Trang web
https://www.go-jek.com/go-pay/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

Về GO-PAY

GO-PAY is Indonesia's leading e-money wallet. We started as an e-money wallet for GO-JEK, Indonesia’s first and leading ride-sharing application for transport, food delivery, and other on-demand services. Today, with over 8 million + users, we have helped to facilitate transactions that have helped GO-JEK create 500,000+ jobs for our service providers - from the motorcycle drivers down your street to your favorite gorengan and martabak stalls. But, the growth of GO-PAY does not stop here. We are hungry for more. With the addition of three companies (Kartuku, Midtrans, Mapan) laying the foundation for GO-JEK's financial services ecosystem, GO-PAY will continue to become the e-money wallet for all our on-demand services. However, it will also fulfil its broader mission of leapfrogging Indonesia to the digital era, bringing financial inclusion to all 260 million Indonesians.

Mọi người cũng ứng tuyển vào

  1. Home

Other Recommended Jobs

Apply jobs in

Job Categories:

Related to your search: