Customer Service Representative (CSR)
Giftaway Inc.
- Makati, PhilippinesLegazpi St, San Lorenzo, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- 25.000,00 PHP - 30.000,00 PHP / monthPHP250003000025000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 8 months ago
2023-08-22T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Email Support
- Help customers with complaints and questions, give customers information about products and services
- Reply to incoming inquiries and tickets and see patterns for automation/process improvements
- Escalate tickets to the right team and follow-up until the closing of the issue
- Assist in building an efficient and reliable customer service team
- Write ad-hoc replies from scratch (not templates)
- Design reply templates for quick replies
Trình độ tối thiểu
- Excellent communication and writing skills
- Excellent problem-solving skills
- Excellent with reading comprehension
- Good with time management - must be able to know what task prioritize
- Confident and resourceful - must be able to think of new ideas to get things done
- Able to work under a hybrid setting ( 3 days work from home and 2 days on-site)
Đặc quyền và lợi ích
Special Leave Benefits for Women
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Khác
** We are transitioning from a full-on work-from-home setup to a hybrid working schedule with a minimum number of days of going to the office per quarter.
Kỹ năng cần thiết
- Organizing and Planning
- Email Support
- Chat Support
- Customer Service
- Time Management
- Reading Comprehension
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- PNB Building, 6754 Ayala Avenue, Legaspi Village
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 5 vị trí tuyển dụng mới
- Trang web
- https://giftaway.ph
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
Về Giftaway Inc.
Giftaway is a digital gifting platform that enables commerce between merchants and a network of apps, sites, and third-party services. The platform powers the in-house eGift Cards of the leading brands in the country — such as SM, Uniqlo, H&M, Rustan's, Max's Group, Moment Group, Yabu, Wildflour, Shangri-la at the Fort, and more!