Customer Satisfaction Executive (Customer Service)
PT Gamertogamer Global Group
- Tangerang Kabupaten, IndonesiaFloor 1 Wings A Zone 1, Bsd Green Office Park, Sampora Kel., Cisauk, Tangerang Kabupaten, Banten, IndonesiaTangerang KabupatenBantenIndonesiaIndonesia
- 4.500.000,00 IDR - 6.000.000,00 IDR / monthIDR450000060000004500000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 2 years ago
2022-06-17T04:16:07.936976+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Responsibilities
- Provide troubleshooting assistance for customer orders, account status, and relevant problems;
- Provide data and guides to help the sales team;
- Stay up-to-date with new product and feature launches;
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience;
- Maintain FAQ articles to keep up-to-date information for customers;
- Suggest sales process improvements.
Trình độ tối thiểu
- Proven work experience as a Customer Support Specialist or Customer Support associate (preferably from game-related companies)
- Fresh graduates can apply
- Able to work at BSD, South Tangerang.
- Able to work in shifting hours (3 shifts in a day)
- Possess passion in video games (console/mobile/PC)
- Fluent in English (bonus will be mandarin);
- Hands-on experience with CRM systems (Freshdesk, Zendesk, SalesForce, etc.);
- Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc);
- In-depth understanding of sales principles and customer service practices;
- Excellent communication skills;
- Analytical and multitasking skills;
- Teamwork and motivational skills;
Đặc quyền và lợi ích
Free Lunch or Snacks
Maternity & Paternity Leave
Khác
BPJS TK & Kesehatan
Laptop
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Bsd Green Office Park, Sampora Kel., Cisauk
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Về PT Gamertogamer Global Group
Our company's mission is to continuously evolve in the gaming community and provide a reliable platform where gamers don't only game hard, but can now experience and enjoy gaming for a living after all G2G is all about a Gamer to Gamer Market Place.
At G2G, we are responsible for the provision of global payment coverage to our potential buyers and sellers all over the world. we believe our success comes only with the expansion of our partnerships. Today we have over 200 payment methods available in 20 different currencies. This definitely helps us gain a competitive edge over most of the existing e-commerce portals in the industry.
With the provision of In-Game Currency, In-Game Commodities, and Game Accounts, we also look forward to continuously expand our services cater to the needs and demands of our members. We believe in ensuring prompt deliveries, reliable customer support, and hassle-free experiences while at the same time safeguarding the interests of our buyers and sellers. Most importantly, G2G wants all the gamers in the world to have a central platform where great virtual wealth is realized.